Privacy Policy
Safe & Secure with Data2Buy Services
1. Introduction
Data2Buy Services (“we”, “us”, “our”) operates a platform for purchasing mobile data bundles and related services. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, app, or services. By using our service, you agree to the practices described here. If you do not agree, please do not use our service.
2. Data We Collect
We collect information you provide directly and data generated by your use of our service:
- Account data: full name, email address, phone number, and password (stored in hashed form).
- Transaction data: data bundle purchases, recipient phone numbers, amounts, payment references, and transaction IDs from our providers.
- Wallet and top-up data: balance, top-up history, and payment gateway references (we do not store full card numbers).
- Reseller/agent data: if you apply as a reseller or agent, we store application details, store name, store contact info, and related records.
- Support and communications: messages, tickets, or correspondence you send us.
- Technical and usage data: IP address, device type, browser, and access logs as needed to operate and secure the service.
3. How We Use Your Data
We use your data to:
- Create and manage your account and authenticate you.
- Process orders, top-ups, and payments and communicate order status.
- Provide customer support and respond to your requests.
- Send service-related notifications (e.g. order confirmation, delivery status).
- Comply with legal obligations, prevent fraud, and enforce our terms.
- Improve our service, security, and user experience (including analytics where applicable).
4. Payment & Financial Data
We do not store your full payment card details on our servers. Card payments are processed by third-party payment providers (e.g. Paystack) in line with their security standards. We only store references, transaction IDs, and amounts necessary for accounting and support. Wallet balance and top-up history are stored to operate your account.
5. Security
We take reasonable technical and organisational measures to protect your personal data against loss, theft, misuse, and unauthorised access or disclosure. Our site uses industry-standard encryption (e.g. TLS/SSL) for data in transit. Passwords are hashed and not stored in plain text. Despite our efforts, no system can be guaranteed completely secure; you provide data at your own risk.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the service, resolve disputes, and comply with legal obligations (e.g. tax, anti-fraud). When you request account or data deletion, we will delete or anonymise your personal data as described in our Data Deletion page, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate data.
- Request deletion of your personal data (see our Data Deletion page).
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us using the details in the Contact section below.
9. Third Parties
We may share data with:
- Payment providers to process transactions.
- Data bundle and telecom API providers to fulfil orders.
- Hosting and infrastructure providers that process data on our behalf.
- Authorities when required by law or to protect our rights and users.
We do not sell your personal data to third parties for marketing.
10. Children
Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the service after changes constitutes acceptance. For material changes, we may notify you by email or a notice on the site.
12. Contact Us
For privacy-related questions, access requests, or data deletion requests, contact us via our Support page or the contact details published there. For formal data deletion instructions, see our Data Deletion page.